Vacancéole - Les Jardins de Balnéa*** - 3 stars Apartment rentals in Loudenvielle in the Louron Valley

Traveller Reviews Google Vacancéole - Les Jardins de Balnéa***

3.8 sur 5 681 reviews

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  1 sur 5 Reviews posted by BRICE Cuev on 27/10/2025

  Nice location, pleasant accommodation, but no TV, and we weren't notified even though it had been over a week before our arrival that the TV had been broken, making it difficult to entertain children in the evenings after 8 p.m. during this season. No apologies or discounts offered by the establishment. The bed linen provided wasn't suitable for our studio, and no solution was offered to our problem; it was shameful... At that price, we should have stayed in a hotel.

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  1 sur 5 Reviews posted by seb N. on 14/10/2025

  Following our two-week visit at the end of August, we strongly advise against staying at this residence during peak season. Service -> 1/5, no private parking (complicated parking in high season), not even a laundromat (one functional laundromat at Carrefour for the village, the others are nonexistent). You can ask for board games. Staff -> 4/5 Friendly and helpful staff, but there comes a time when you have to stop messing around. Location: 2/5. Overlooks a very busy and noisy road from 8 a.m. to 1 a.m. in high season. The residence is divided into two parts, one of which is located above the "L'Ardoise" restaurant and overlooks the street entirely. Soundproofing is poor because the bay windows are poorly assembled/adjusted (open or closed, it's the same). Deliveries for the various shops are made from 8 a.m. to 10 a.m. almost every day, so you won't sleep later. Except that the restaurant downstairs is sometimes open until 1 a.m., so the nights are short. The furniture is out of date. and shaky, held together by poor DIY. Halogen ceramic hob that heats more than it cooks (induction has been around for 25 years). Bathroom with a faucet not (poorly) attached to the sink, unguided bedroom closet doors ready to fall on you if you're a little rough, etc. Before posting this review, I contacted reception, the residence was full, but no immediate solution. Then I sent an email to Vacancéole to express our dissatisfaction, but we received an automated, formatted response that didn't address our problem. The village, apart from the center, is very "artificial." Parisian-style leisure center, formatted buildings, heavy traffic (? young children?) but with mountains all around. It's a far cry from the "Courchevel of the Pyrenees." Thank you for reading.

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  3 sur 5 Reviews posted by Anne-Marie René on 04/10/2025